This is an exciting opportunity with one of the UK''s leading players in the manufacturing and distribution industry with operations in 16 counties.
We are seeking a an experienced Customer Service Agent to join this very busy team.
As a Customer Service Agent you will be responsible for providing customer service and administrative support.

Key accountabilities for role:
* Call handling and assigning to team members
* Order processing
* Price, product, and general enquiries in response to customer requests
* Identifying of order details using inhouse identification software
* Accountable for the resolution of all complaints
* Work with internal teams to support customer service

Key skills:
* Strong customer service experience with good initiative
* Accurate, accountable, and able to build strong relationships
* Confident communication skills
* Experience in working with a CRM system
* Strong IT skills
* Organised and methodical
* The working hours are Monday to Friday, 8:30am - 5:00pm with an hour for lunch.

This is a great opportunity to join a great employer who offer the opportunity to work within a positiveculture and give genuine progression opportunities.

Please respond with a copy of your CV by applying through the site.

A wonderful new opportunity has arisen in a Software House specialising in Manufacturing with a reputation for delivering their services with high quality customer care.
As a successful candidate for the Sales Support role you will have previous experience working in a support role.
You will be well organised and resourceful and possess good oral and written communication skills.

As an important team member, you will understand the importance of time management, possess a positive and proactive attitude and the capacity to thrive in a fast paced environment.

Any Microsoft Office experience is an advantage but not essential as full training will be given.
On-going training will be provided with the view to develop your technical and product knowledge.

In the Sales Support role you will undertake all levels of sales activities from an administrative perspective.
These will include:

• Working alongside the sales team providing quotes and sourcing specific data, ensuring a smooth running sales process.
• Coordinating the workflow of sales support services to designated sales people.
• Taking orders through the CRM from initial placement of the order through to completion.
• Obtaining pricing for product requests from the sales team.
• Dealing with general customer enquires while liaising with customer services and the accounts department.
• Demonstrating good customer service skills.

• To be self-motivated and hard working.
• Minimum of good GCSE’s or equivalent in 4 subjects.
• To be well organised with a methodical approach to work.
• To be willing to learn and able to adapt to new situations.

This great opening is with an IT Consultancy with operations in 16 counties.
As a successful candidate for the Sales Support role you will have previous experience working in a support role.
You will be well organised and resourceful and possess good oral and written communication skills.

As an important team member, you will understand the importance of time management, possess a positive and proactive attitude and the capacity to thrive in a fast paced environment.

Any Microsoft Office experience is an advantage but not essential as full training will be given.
On-going training will be provided with the view to develop your technical and product knowledge.

In the Sales Support role you will undertake all levels of sales activities from an administrative perspective.
These will include:

• Working alongside the sales team providing quotes and sourcing specific data, ensuring a smooth running sales process.
• Coordinating the workflow of sales support services to designated sales people.
• Taking orders through the CRM from initial placement of the order through to completion.
• Obtaining pricing for product requests from the sales team.
• Dealing with general customer enquires while liaising with customer services and the accounts department.
• Demonstrating good customer service skills.

• To be self-motivated and hard working.
• Minimum of good GCSE’s or equivalent in 4 subjects.
• To be well organised with a methodical approach to work.
• To be willing to learn and able to adapt to new situations.

A wonderful new opportunity has arisen in a fast-growing and highly regarded retail network with a highly impressive national presence.
The role of Retail Apprentice is a permanent full-time position working a variety of shifts, 5 days from 7 each week.

What does the apprenticeship involve?
- Working in a busy shop and learning how to be a great retail assistant.
- Regular pre-arranged visits (every 4 to 6 weeks) from an assessor from our apprenticeship provider.
- Regular completion of apprenticeship coursework.
- Completion of functional skills in English and Maths (only if required).
- Completion of an assessment at the end of your 12 months of training.

Remuneration, working hours and benefits:
You will earn above minimum wage from day one and are guaranteed 35 hours pay per week.
In addition, you will also benefit from:
- A retailer level 2 apprenticeship standard qualification.
- Paid time to complete your apprenticeship coursework.
- Great training and support.
- Opportunities for career progression.

As one of our retail apprentices you will:
- Make all of our customers feel welcome with a friendly smile and simple hello.
- Help customers find the items they are looking for.
- Give a fast and friendly service at the tills, always offering help to pack and leaving a good impression with a friendly thank you and goodbye.
- Handle stock with care whilst working deliveries, quickly placing products into our freezers and onto our shelves ready for our customers to buy.
- Work with the rest of your team to complete the daily and weekly routines that keep our shops clean and tidy.

You will need:
- A friendly, positive, hardworking approach to work.
- To enjoy being busy as there is always something to do. You’ll jump from putting out deliveries to serving on the till, helping customers on the shop floor, completing important cleaning and stock rotation routines and more.
- To be reliable as you will be an important part of a small team. Your colleagues and customers will depend upon you to do your best on each shift and not let the team down.
- A bit of flexibility when it comes to your shifts. When other members of your team are off enjoying their holidays, we may need you to work slightly different hours to cover for them. Rota’s are planned three weeks in advance and your commitments outside of work will always be taken into consideration when planning your shifts.
- Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability.

More than just a job:
There are many opportunities for a career with our client. They have some great training programmes in place and only promote to Shop and Area Manager positions from within. Many people in management and central services positions started their careers in within the business, so this could be the start of a rewarding career for you.

Our client aim to offer sensational value to customers on a great range of everyday family-oriented goods.
They back up their sensational value with a focus on delivering genuine and friendly customer experience.
Their retail apprentices are very important to them as they each serve hundreds of customers each week and have the reputation in their hands.

Get your application in with us as soon as possible.

You will be working for one of the most recognisable brands in technolgy manufacturing with a great local and national reputation.
The role of Customer Service Advisor is an excellent opportunity to get into a well-respected business with the opportunity to progress your career further.

The role of a Customer Service Advisor:
- Handling customer enquiries over the phone and through email
- Updating clients order progress.
- Processing and updating information on the in-house CRM
- Making calls to finalise customer queries

As a Customer Service Advisor you will need to have:
- Proven experience of communications via phone and email
- Excellent communication skills, both verbally and written
- Accurate keyboard and Microsoft skills
- The ability to monitor and track enquires from initial contact to completion
- The ability to excel in working as part of a team

Benefits of working with us as a Customer Service Advisor :
- Free on-site parking
- Ongoing training and development
- Staff canteen including some subsidised goods
- A genuine opportunity for career progression
- 28 days Holiday per year
- Optional Pension Scheme
- Personal Insurance option

Please proceed with your application as soon as possible.

Due to expansion, new opportunities have been created in a highly reputable and well-known brand with a reputation for delivering their services on time, every time.
We are currently recruiting for a General Manager for one of our key clients.

The hospitality will cater for between 120 and 160 covers, taking on a casual dining concept during the day and a more formal dining on a Friday and Saturday night.

You will be part of a small, dedicated and flexible team which means that the General Manager must be comfortable with hands-on aspects of the role and be prepared to roll their sleeves up and get stuck in on a day-to-day basis.

The ideal General Manager for this position will have the following skills/experience:

• Have worked within a fresh food environment as a Manager for a minimum of 2 years, with extensive operational experience
• Have a natural personality, thriving on being the face of the business
• Have a flexible approach with the ability to meet the clients demands to tight time frames
• Possess commercial awareness and business savvy with a natural drive to meet targets and increase sales

This client are a large local and regional retail chain with over 135 branches nationwide.
The Contact Centre Team Leader will manage a team in the provision of efficient service to our clients in one or more of the operations core business functions, delivering against a range of KPI’s and SLA’s.
You will ensure all work is cleared down daily and/or call centre customer queues managed to agree standards and service levels. Allocate and manage team members across required work/customer queues switching between queues, as necessary -

*Ensure effective and compliant daily management of work/customer queues and support queries to achieve collective work completion through resource sharing/load balancing so all teams achieve same day working continuously without overrun on overtime expectations.
*Interrogate Management Information on call centre systems and compliance to work control standards and take immediate and firm corrective action where issues have occurred.
*Inform Senior Management of all actual or emerging threats to production or prospect of clearing all work every day. Escalate issues that cannot be resolved within the same day and while failure is still avoidable.
*Plan team capacity so that ample and suitably trained team members are always in place, allocated to deal with anticipated volumes or released to support customer services collective work completion.
*Manage team availability and utilisation effectively and fairly, anticipating and preventing resource constraints and underutilisation, or by promptly escalating to Senior Management with recommended solutions.
*Plan training to ensure appropriate inter team collaboration.
*Continuously improve customer outcomes and satisfaction and improve quality and productivity.
*Demonstrate leadership imperatives and an awareness of commerciality, to help achieve company goals.

Person Specification -

*Strong interpersonal, motivational and communication skills.
*Strong organisational and planning skills.
*Ability to influence and persuade.
*Ability to represent a management perspective and to sell and own ideas.
*Ability to deliver individually and through teams.
*Proven ability to adapt to change and have a flexible attitude to work.
*A high level of computer literacy and a high level of numeracy.
*Ability to develop and deliver improving customer service skills.
*Team building ability, gain collaborative and cooperative work with other departmental teams.
*Strong verbal communication style to deliver messages to individuals and team.
*Working productively and making appropriate decisions in a busy environment.
*Ability to analyse issues, preparing problem statements, generating options, put forward solutions, backed by data.

Experience -

*Minimum 1-year experience of working in a supervisory role within a Call Centre.
*Ideally 3 years’ experience in customer facing or business support environment as a customer representative.
*Previous experience of leading a team to deliver results - ideally in a financial service situation.
*Previous industry experience would be desirable but is not essential.

If you are interested, please click apply and complete the process including, uploading your latest CV

A wonderful new opportunity has arisen in a major manufacturing and distribution network with over 12 depots nationwide.
The Mechanical Maintenance Engineer / Mechanical Fitter role would suit a mechanical fitter or mechanical maintenance engineer with a background in manufacturing or a production facility.
Applicants must be competent with hydraulics, pneumatics and ideally have experience with pipefitting.
Applicants with basic electrical skills will have an advantage but this is not an essential requirement.

Reporting to the engineering manager and working within a small but growing maintenance team, the role will involve a mixture of reactive and pre-planned maintenance on a range of production machinery. The work is predominantly reactive/breakdown focused with plans in place to implement a more robust PPM schedule. Over the initial 6 months some occasional facilities maintenance will also be required when necessary.
This is a fast paced, varied role within a well renowned, well established manufacturer. On the job training will be provided to the successful candidate. The role would suit applicants who seek the opportunity to obtain a work/life balance within a days based position.

The Role:

• Predominantly mechanical maintenance on production machinery


• Currently more of a reactive/breakdown maintenance environment with plans in place to implement more PPM schedules


• Pipefitting. Weld and Fabrication


• Occasional facilities maintenance

You will be working for a highly reputable and well-known brand with a reputation for world class customer service.
We are currently seeking Waiting Staff for Permanent, Part Time and Full-time roles for our client.

The successful candidates will always want to put customer service at the heart of everything they do and have a passion for hospitality and all things food and beverage related.

This is an incredible opportunity with a forward-thinking, vibrant company who really support their employees.

Team members should have charisma, drive, experience and passion for beverages, but above all, beers.

The role and responsibilities of the Waiting Staff:
- Drive service and maintain standards
- Ensure high levels of customer satisfaction
- Taking orders for drinks and food
- Taking payment - using the till and credit card machines
- Cleaning and hygiene for the trading areas
- Compliance with all relevant legislation and industry best practice

The successful Waiting Staff:
- Will have an aptitude and passion for all kinds of beverages
- Have the flexibility to work a variety of shifts throughout a 7 day rota
- Be able to remain calm under pressure
- Possess excellent team work skills
- Be an effective communicator
- Be naturally empathetic to customer needs
- Have natural drive and ambition
- Work in supportive of company objectives
- Demonstrate attention to detail with a willingness to learn

Additional benefits for Waiting Staff:
- Potential wage increases
- Pension Scheme
- Dynamic environment
- Fun and successful team
- A huge range of discounts including product allowances

This role would suit people who have had recent experience as: Bartender, Bar Staff, Catering Assistant, Host/Hostess, Server, Wait Staff / Waiter / Waitress.

Do you think this is an opportunity that appeals to you? Please apply through this process as soon as you can.

Our client is a fast-growing and highly regarded retail network with a great local and national reputation.
On Offer for the Retail Planner is:
*Excellent training*Career progression*Bonus*Company perks

Duties for the Retail Planner are:
*To plan a display within a retail, visual merchandising environment.*To work on Excel and MS packages to a basic level*Ensuring that all data collected from clients to complete a display plan project, is received on time, is 100% accurate and in the correct format, and is filed correctly or stored electronically as appropriate.*That all necessary documentation and data required to complete an installation of your plan or to satisfy the agreed needs of your client is completed to the specifications required and by the due date, and that it is distributed to all key stakeholders.*To maintain appropriate and professional working relationships with outside Clients and customers that you always communicate with.

The Ideal Candidate for the Retail Planner is:
*Creative, thorough and a flair for design*A background in retail is preferred but not a must*A team player yet self-motivated to achieve independent and group targets*Strong relationship builder dealing directly with Clients, confident over the phone and face to face.*Ability to attend trade shows and fair when required.

Apply now to be considered.